Frequently asked
Straight answers to what actually matters.
We've gathered the most common questions here — and if yours isn't answered, get in touch and we'll respond directly.
01 —
Appointments & booking.
Do I need a consultation before booking?
The first consultation is essential in most services. We assess your case and plan personally before we begin.
Can I reschedule or cancel?
Yes — free of charge up to 6 hours before your appointment, via WhatsApp or phone.
How long does a consultation take?
20–45 minutes depending on the service, with ample time for your questions.
Are weekend appointments available?
Yes, we're open daily 2:00 PM to 2:00 AM, including Friday and Saturday.
02 —
Payment & insurance.
What payment options are available?
Credit cards, Mada, Apple Pay, bank transfer, and flexible service-based plans.
Do you work with insurance providers?
We partner with several leading insurers — we'll verify your coverage before your visit.
Do you issue tax invoices?
Yes — formal tax invoices are issued for every service and are available electronically on request.
03 —
Privacy & safety.
How do you protect patient privacy?
Records are encrypted and accessed only by relevant clinical staff. Our environment respects your full privacy.
What are your sterilisation standards?
Strict protocols that exceed local requirements, with daily and periodic equipment monitoring.
Can I bring a companion?
Yes — one companion is welcome during consultation. For procedures, privacy rules apply in treatment rooms.
04 —
Services & preparation.
What's the difference between DHI and FUE?
DHI offers higher precision in density and follicle direction — ideal for fine detail. FUE suits broader coverage and advanced cases.
How many laser hair-removal sessions are needed?
Typically 6–8 sessions spaced 4–6 weeks apart, varying by skin type and body area.
Are there pre-session instructions?
Yes — detailed preparation guidance is sent with your appointment confirmation (e.g. sun exposure and specific medications).
Are results guaranteed?
Results depend on each patient's case. We set realistic expectations before any procedure and remain committed to follow-up.